Effective Date : 2024/12/28

At Esteva Beauty, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, our Return and Refund Policy provides guidelines on how to request a return or refund.

1. Eligibility for Returns

• Products can be returned within 30 days of receipt.

• Items must be unused, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

2. Conditions for Refunds

• Refunds are issued only for eligible products returned in compliance with the conditions above.

• Original shipping fees are non-refundable.

• Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to contact@estevabeauty.com with your order number, details of the product, and reason for return.

2. Return Authorization: Wait for a confirmation email with return instructions.

3. Ship the Product: Send the item back to the provided address. Customers are responsible for return shipping costs, except in cases of defective products or errors on our part.

4. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us at contact@estevabeauty.com within 7 days of delivery.

• Provide photos and a description of the issue.

• Esteva Beauty will cover the return shipping costs and provide a replacement or refund.

5. Non-Returnable Items

The following items are not eligible for return:

• Used products.

• Items without original packaging.

• Products purchased on sale or with special promotions (unless defective).

6. Contact Us

For any questions or assistance, please contact us:

• Email: contact@estevabeauty.com